Client Overview:
A state government agency managing unemployment benefits and workforce programs, serving over 2 million citizens annually with a $100 million budget.
The Challenge:
The agency’s $50 million digital services portal project was floundering—eight months behind schedule and 30% over budget due to bureaucratic delays and contractor disputes. With six months to deliver or risk losing federal funding, the stakes were high.
Our Solution:
Acute PMC embedded a project manager with public sector and IT experience as the Interim Digital Transformation Lead. Our execution-driven strategy featured:
- Contractor Realignment: Renegotiated vendor contracts, enforcing penalties and setting clear deliverables.
- Phased Rollout: Prioritized high-impact features like online claims, delivering quick wins.
- Stakeholder Engagement: Held bi-weekly sessions with leadership, contractors, and regulators for alignment.
- Risk Mitigation: Leveraged Acute PMC’s platform to track compliance and budget in real time.
The Results:
- Launched the portal two months early, securing funding and restoring public trust.
- Cut costs by 20%, saving $10 million from the overrun.
- Enhanced citizen access, with 60% of services online, reducing in-person visits by 40%.
Why Acute PMC:
While others might offer a roadmap and walk away, Acute PMC delivered a leader who tackled bureaucracy head-on and executed the turnaround. Our public sector expertise set a new benchmark for digital service delivery.
Client Perspective:
“We were stuck in a maze of delays, but Acute PMC’s project manager found the way out and got us to the finish line,” shared
Sandra L., Director of Citizen Services.