Client Overview:
A regional hospital network serving over 1 million patients annually, recognized for its dedication to quality care and community health initiatives. The network was transitioning to a new electronic health record (EHR) system to enhance patient data management and care coordination.
The Challenge:
The $20 million EHR rollout was six months behind schedule and 25% over budget due to integration issues with legacy systems and significant staff resistance to adopting the new technology. With a regulatory deadline approaching, the network faced potential penalties of $1 million per month for non-compliance. The internal IT team was stretched thin, and leadership needed immediate assistance to salvage the project without disrupting patient care.
Our Solution:
Acute PMC deployed a project manager with extensive healthcare IT experience as the Interim EHR Implementation Lead. Our hands-on approach included:
- Integration Resolution: Collaborated with the EHR vendor and internal IT teams to resolve data migration and system compatibility challenges, completing integrations in eight weeks.
- Change Management: Implemented a customized training program featuring simulations and peer champions to overcome staff resistance and drive adoption.
- Regulatory Focus: Created a compliance roadmap to prioritize features required for regulatory approval, ensuring the deadline was met.
- Real-Time Oversight: Utilized Acute PMC’s proprietary platform to monitor progress, manage risks, and align technical and operational objectives.
Our leader worked on-site, embedding solutions seamlessly into the hospital’s daily operations.
The Results:
- Completed the EHR rollout two months ahead of the regulatory deadline, avoiding $2 million in penalties.
- Reduced project costs by 15%, saving $3 million from the overrun.
- Achieved 85% staff adoption within three months, enhancing care coordination and data accuracy.
Why Acute PMC:
Unlike traditional consulting firms that might offer a technical audit or training plan, Acute PMC provided a hands-on leader who executed the recovery from within the client’s team. Our specialized healthcare project recovery expertise ensured the network not only met its deadline but also emerged with a more efficient system.
Client Perspective:
“We were staring down a disaster, but Acute PMC’s project manager brought calm to the storm. They didn’t just save the project—they saved our reputation.”
Dr. Laura M., Chief Medical Officer.