Client Overview:
A non-profit organization dedicated to providing job training and placement services for underserved communities, serving 5,000 individuals annually with a $15 million budget. The organization had recently secured a major grant to expand its reach.
The Challenge:
The non-profit needed to double its capacity within six months to meet grant requirements, but its small team struggled with outdated processes, limited infrastructure, and hiring delays. Without rapid scaling, the organization risked losing $5 million in funding and failing to serve an additional 5,000 clients.
Our Solution:
Acute PMC embedded a project manager with non-profit scaling experience as the Interim Operations Expansion Lead. Our execution-focused strategy included:
- Process Modernization: Overhauled workflows, implementing a cloud-based CRM to streamline client tracking and reporting, reducing administrative time by 60%.
- Hiring Acceleration: Partnered with HR specialists to recruit and onboard 20 new staff members in eight weeks, doubling the team size.
- Infrastructure Upgrade: Coordinated the setup of two new training facilities, completed on time and 10% under budget.
- Performance Monitoring: Leveraged Acute PMC’s platform to track expansion metrics, ensuring grant milestones were met ahead of schedule.
Our leader worked side-by-side with the non-profit’s staff, embedding scalable solutions into their operations.
The Results:
- Doubled service capacity in five months, enabling the non-profit to support 10,000 clients annually.
- Secured the full $5 million grant by meeting all requirements one month early.
- Increased operational efficiency by 50%, allowing staff to focus on client outcomes rather than administrative tasks.
Why Acute PMC:
While other firms might offer strategic advice, Acute PMC delivered a hands-on leader who built capacity from the ground up. Our expertise in non-profit operations ensured the organization not only met its goals but also established a foundation for future growth.
Client Perspective:
The non-profit had been at a breaking point, but Acute PMC’s intervention turned ambition into action. “We had the vision but not the bandwidth—Acute PMC’s project manager made expansion feel seamless and sustainable,” shared
Lisa K., Executive Director.