Client Overview:
A regional healthcare provider operating five clinics and a 100-bed hospital, serving 50,000 patients annually with a $75 million operating budget. The organization is dedicated to delivering accessible, high-quality care.
The Challenge:
Rising operational costs and inefficiencies—stemming from outdated scheduling systems and staff shortages—led to a 20% drop in patient satisfaction and a $3 million budget overrun. Leadership needed an urgent turnaround to stabilize finances and restore service quality.
Our Solution:
Acute PMC embedded a project manager with healthcare operations expertise as the Interim Operations Lead. Our execution-focused approach included:
- Process Optimization: Overhauled patient scheduling with a modern system, reducing wait times by 40%.
- Staff Augmentation: Deployed Acute PMC specialists to fill critical nursing and administrative gaps, stabilizing clinic operations within two weeks.
- Cost Management: Renegotiated vendor contracts and streamlined supply procurement, cutting operational expenses by 15%.
- Performance Tracking: Leveraged Acute PMC’s proprietary platform to monitor patient flow, staff efficiency, and financial metrics in real time.
Our leader worked on-site, integrating solutions into daily operations while upskilling the existing team.
The Results:
- Reduced operating costs by $4 million annually, exceeding the overrun and creating a surplus.
- Improved patient satisfaction scores by 25%, restoring trust in the provider’s services.
- Increased appointment capacity by 15%, enabling 7,500 additional patient visits per year.
Why Acute PMC:
While other firms might offer operational recommendations, Acute PMC delivered a hands-on leader who implemented the turnaround from within. Our healthcare expertise and relentless focus on results transformed chaos into efficiency.
Client Perspective:
The healthcare provider was losing patients and money until Acute PMC intervened. “We felt buried under inefficiencies, but Acute PMC’s project manager pulled us out and set us up to grow,” shared
Dr. Emily S., Chief Administrator.