Client Overview:
A fast-growing SaaS startup in the project management software space experienced a 300% surge in users over just 90 days. This rapid expansion, while a sign of success, strained the company’s operations significantly.
The Challenge:
The startup’s systems and team were overwhelmed. New users encountered a sluggish onboarding process, customer service struggled to handle inquiries, and the infrastructure faltered with frequent downtime. With a critical Series A funding pitch looming, the company needed to stabilize operations quickly to maintain investor trust.
Our Solution:
Acute PMC integrated an experienced project manager as the Interim Operations Lead, focusing on three priorities:
- Rapid Team Expansion: Revamped the hiring process to onboard skilled customer support and engineering staff swiftly.
- Infrastructure Upgrade: Transitioned to a scalable, cloud-based system to support the growing user base seamlessly
- Development Focus: Reorganized the development team to prioritize key features and fixes, ensuring user satisfaction and a strong pitch.
Progress was tracked using Acute PMC’s proprietary platform, keeping the team aligned and on pace.
The Results:
- Expanded staff from 20 to 60 in 60 days, enhancing capacity across departments.
- Achieved 99.9% uptime, eliminating downtime issues even at peak usage.
- Secured $5 million in Series A funding on schedule with a polished product.
Why Acute PMC:
Unlike traditional firms that deliver strategies and step back, Acute PMC provided an unwavering leader who executed the plan alongside the client, ensuring sustained growth.
Client Perspective:
The startup team praised Acute PMC’s swift action. “We were teetering on collapse, but they got us to that Series A with a product we could stand behind,” said Alex B., CEO.