Policy overview
This policy applies to Acute PMC services. Selected bounded interventions permit public card authorization, but not an automatic charge or immediate start. The customer may cancel the authorization before written engagement acceptance and fund capture. If Acute PMC cannot accept the scope or provide qualified capacity, it will release the authorization. Stripe normally releases expired authorizations according to card-network timing. After written acceptance and capture, cancellation and refunds are governed by the specific agreed engagement terms and applicable law. Previously purchased services, including the now-closed Status Readout Review, retain the terms applicable when bought. Acute PMC does not guarantee a particular project, financial, organizational, or operational outcome. A refund is not owed solely because you disagree with professional judgment or findings, subject to the applicable purchased terms and law. Approved refunds are returned to the original payment method. Request a change at Andrew.Davenport@acutepmc.com with purchaser name and service type; do not include payment-card information.
Status Readout refund states
Before intake acceptance: you may cancel for a full refund, and Acute will refund if it declines the purchase for product fit, capacity, conflict, scope, or prohibited content within two business days of purchase. After complete intake is accepted but before substantive review work begins: the delivery clock has started, but a full refund remains available if you cancel. No separate nonrefundable booking or processing fee applies unless a future confirmation expressly states one. After work starts: change-of-mind refunds are unavailable, and disagreement with professional judgment or findings is not grounds for a refund. One pause of up to 10 business days may be granted. If Acute cannot complete the purchased service: an appropriate refund or remedy remains available. Incomplete, unreadable, over-scope, or prohibited materials do not start the delivery clock.
B. Prior or unpublished review offers
Executive Project Triage and Recovery Plan Credibility Review are not currently offered through public checkout. Any prior purchase remains governed by the terms and refund policy in effect at the time of purchase. Contact Andrew.Davenport@acutepmc.com for assistance with a prior purchase.
C. Conversation-start interventions
Project Clarity — Diagnose · Critical Project Rescue — Stabilize · Critical Project Recovery — Lead Recovery.
Four bounded executive intervention formats may have limited online card-authorization options. An authorization is not a charge, agreed scope, reserved delivery team or start date. Written agreement on scope, participants, capacity, dates and cancellation terms is required before capture. If the engagement cannot be accepted, the hold is canceled/released. The prior review purchase windows do not apply to these interventions.
D. Legacy session products
If you purchased a Project Clarity Session or Project Rescue Intensive under the prior public checkout:
48 or more hours before the session: full refund or one reschedule.
24 to 48 hours before: one reschedule; not refundable.
Less than 24 hours or no-show: non-refundable; replacement not automatic.
Acute cancellation: full refund or priority reschedule.
One client-requested reschedule per engagement; rescheduled session within 30 calendar days of the original appointment unless approved in writing.
Intake due at least 48 hours before the session; late intake does not create a refund right.
Once the working session begins: delivered and non-refundable except when Acute fails to provide the purchased service.