48 or more hours before the session
You may request a full refund or one reschedule.
24 to 48 hours before the session
You may request one reschedule. The engagement is not refundable during this window.
Less than 24 hours before the session
Cancellations made less than 24 hours before the scheduled session are non-refundable. A replacement appointment is not automatically included.
Client no-show
A no-show occurs when the client has not joined or contacted Acute PMC within 15 minutes of the scheduled start time. A client no-show is non-refundable and does not include a guaranteed replacement appointment.
Acute PMC cancellation
If Acute PMC must cancel, you may choose a full refund or priority rescheduling.
Rescheduling limit and deadline
One client-requested reschedule is permitted per engagement. A rescheduled session must occur within 30 calendar days of the original appointment unless Acute PMC approves otherwise in writing.
Intake and requested materials
The applicable intake and requested project materials are due at least 48 hours before the scheduled session. Late or incomplete intake does not create a refund right.
Session timing and client lateness
Sessions begin and end at the scheduled times. Client lateness does not extend the session.
Delivery and refunds after a session begins
Once the working session begins, the engagement is considered delivered and non-refundable except when Acute PMC fails to provide the purchased service.
Outcomes
Acute PMC does not guarantee a particular project, financial, organizational, or operational outcome.
How to request a change
Approved refunds
Approved refunds are returned to the original payment method.