Effective September 30, 2026.
This policy applies to professional services purchased from Acute Project Management Consulting LLC, doing business as Acute PMC.Purchases made under a prior version of this policy remain governed by that version unless the parties agree otherwise in writing.Acute PMC does not guarantee a particular project, financial, organizational, or operational outcome. A refund is not owed because you disagree with professional judgment or findings.Approved refunds are returned to the original payment method.Request a change via Andrew.Davenport@acutepmc.com. Include purchaser name, SKU or engagement type, and (if any) scheduled session time. Do not include payment-card information.---## A. Focused Project Reviews — written SKUs**Status Readout Review ($995)**Service states:1. **PRE_ACCEPTANCE** — You have paid, but intake is not yet accepted (incomplete, pending, or declined). **Full refund** is available if you cancel, or if Acute declines (wrong product, capacity, conflict, misfit, prohibited content) within **2 business days** of purchase.2. **ACCEPTED_NOT_STARTED** — Acute has accepted complete intake (the **delivery clock starts**). Review work has **not** begun. **Full refund remains available** if you cancel before work starts. (No separate nonrefundable booking/processing fee applies to these written SKUs unless a future confirmation expressly states one.)3. **WORK_STARTED** — Acute has begun substantive review or write-up of your materials. **Work started** is recorded by Acute as an **explicit event** — it is **not** automatic when intake is accepted. **No change-of-mind refund.** Disagreement with Acute’s professional judgment or findings is not grounds for refund. One pause of up to **10 business days** may be granted (a pause is not a refund).4. **ACUTE_UNABLE_TO_DELIVER** — If Acute cannot complete the purchased service, an appropriate refund or remedy remains available.Incomplete, unreadable, over-scope, or prohibited materials do **not** start the delivery clock. Acute will offer trim-and-resubmit, refund, or an invitation to a larger conversation (not auto-charged).
Focused Project Reviews — written SKUs
Status Readout Review ($995)1. PRE_ACCEPTANCE — You have paid, but intake is not yet accepted (incomplete, pending, or declined). Full refund is available if you cancel, or if Acute declines (wrong product, capacity, conflict, misfit, prohibited content) within 2 business days of purchase.ACCEPTED_NOT_STARTED — Acute has accepted complete intake (the delivery clock starts). Review work has not begun. Full refund remains available if you cancel before work starts. (No separate nonrefundable booking/processing fee applies to these written SKUs unless a future confirmation expressly states one.). WORK_STARTED — Acute has begun substantive review or write-up of your materials. Work started is recorded by Acute as an explicit event — it is not automatic when intake is accepted. No change-of-mind refund. Disagreement with Acute’s professional judgment or findings is not grounds for refund. One pause of up to 10 business days may be granted (a pause is not a refund).CUTE_UNABLE_TO_DELIVER — If Acute cannot complete the purchased service, an appropriate refund or remedy remains available.Incomplete, unreadable, over-scope, or prohibited materials do not start the delivery clock. Acute will offer trim-and-resubmit, refund, or an invitation to a larger conversation (not auto-charged).
B. Prior or unpublished review offers
Executive Project Triage and Recovery Plan Credibility Review are not currently offered through public checkout. Any prior purchase remains governed by the terms and refund policy in effect at the time of purchase. Contact Andrew.Davenport@acutepmc.com for assistance with a prior purchase.
C. Conversation-start interventions
Project Clarity — Diagnose · Critical Project Rescue — Stabilize · Critical Project Recovery — Lead Recovery.
These currently start by conversation or email and have no public checkout unless one is expressly posted. If a checkout purchase is made, the purchase confirmation and the Terms in effect at purchase control. Do not assume old session windows apply to a new intervention.
D. Legacy session products (if still applicable)
If you purchased a Project Clarity Session or Project Rescue Intensive under the prior public checkout:
48 or more hours before the session: full refund or one reschedule.
- 24 to 48 hours before: one reschedule; not refundable.
- Less than 24 hours or no-show: non-refundable; replacement not automatic.
- Acute cancellation: full refund or priority reschedule.
- One client-requested reschedule per engagement; rescheduled session within 30 calendar days of the original appointment unless approved in writing.
- Intake due at least 48 hours before the session; late intake does not create a refund right.
- Once the working session begins: delivered and non-refundable except when Acute fails to provide the purchased service.