TERMS OF SERVICE
Public card-authorization provisions updated October 23, 2026. Prior purchases retain their original terms.
These Terms of Service govern professional services purchased from Acute Project Management Consulting LLC, doing business as Acute PMC, including conversation-start interventions and Focused Project Reviews. By purchasing a service, you agree to these Terms and the posted Refund and Cancellation Policy.
Purchases made under a prior version of these Terms remain governed by the version in effect at that purchase unless the parties agree otherwise in writing.
Services
Acute PMC offers professional project-consulting services. Posted scope on the applicable public page and the purchase confirmation control what is included. Additional work requires a separate written agreement. Each purchased engagement covers one clearly identified initiative unless the confirmation says otherwise.
Conversation-start interventions
Project Clarity — Diagnose
- Critical Project Rescue — Stabilize
- Critical Project Recovery — Lead Recovery
The four bounded interventions offer temporary card authorization: Recovery Triage $2,500 USD; Go/No-Go Decision Sprint $5,000 USD; Vendor Recovery Reset $5,000 USD; Recovery Mobilization Week $10,000 USD. Authorization is not payment captured, acceptance or a confirmed start. Before capture, both parties must agree written scope, customer authority, qualified named delivery capacity, dates, deliverables, acceptance criteria and cancellation terms. Mobilization Week requires a named, booked qualified PM; a card hold does not reserve one. Vendor cooperation is not guaranteed. If declined, canceled before acceptance, or not agreed before expiry, Acute promptly cancels the uncaptured authorization. Your bank controls when the hold disappears. If it expires, a new authorization may be needed. Kickoff follows verified successful capture and agreed intake.
Fees and payment
Acute PMC offers a limited card-authorization route for selected bounded interventions at posted fixed prices. Customers can authorize their card without a guaranteed start or automatic charge. Capturing funds requires an agreed written scope, confirmed human capacity and start date, and applicable purchase/cancellation terms. A public authorization link may close after one reservation while capacity is checked. The historical $995 Status Readout Review remains closed to new orders, and all prior purchases retain their original terms.
Intake, scheduling, and the delivery clock
For previously purchased Focused Project Reviews, the delivery clock starts only after payment plus complete accepted intake. Incomplete, unreadable, unsupported, over-scope, or prohibited materials mean the clock has not started. ‘Accepted intake’ means Acute confirms a compliant upload or form by email. Accepting intake starts the delivery clock; it does not by itself make a Focused Project Review irrevocably nonrefundable — refund eligibility is governed by the purchased Refund and Cancellation Policy. For previously purchased Status Readout Reviews, ‘typically within 5 business days’ is operational timing, not a contractual SLA, emergency promise, or 24×7 commitment.
Other historical Focused Project Review offers are closed to new public checkout. Any future offering requires separate approval and terms; rights arising from earlier purchased orders remain unchanged.
Client responsibilities
Optional clarification / debrief calls included in a SKU must be scheduled within the window stated on that SKU page; they do not extend the written deliverable. You remain responsible for project decisions, approvals, execution, stakeholder communication, legal compliance, security, and results. You must provide accurate information, ensure participants are authorized, and submit only material you have authority to disclose. You must not upload PHI, credentials/secrets, repositories, or other prohibited materials described in the Privacy Policy and on the SKU page.
Nature of guidance
Acute PMC provides project and program consulting judgment based on the information available during the engagement. Focused Project Reviews are outside, evidence-led professional services, not independent assurance, audit, or attestation, and not a substitute for your counsel, auditor, or implementer.
Guidance is not legal, tax, accounting, investment, cybersecurity, engineering, medical, or other regulated professional advice. Acute PMC does not guarantee a particular project, financial, organizational, operational, approval, schedule, cost, or recovery outcome. A later conversation about Clarity, Rescue, or Recovery is never automatic.
Confidentiality and sensitive information
Acute PMC uses nonpublic client information reasonably necessary for service delivery only for that purpose and limits access to Andrew Davenport or a reviewer he designates in writing, plus necessary approved providers. This commitment does not apply to information that becomes public without breach, was already lawfully known, is lawfully received from another source, is independently developed, or must be disclosed by law. Do not submit information you lack authority to disclose or prohibited sensitive materials described on the applicable service page and Privacy Policy.
Deliverables and use
The client retains ownership of client-submitted material. The purchasing client may use and distribute the final client-specific deliverable internally within its organization for legitimate business purposes. Acute PMC retains ownership of its pre-existing methods, frameworks, templates, diagnostic structures, question sets, general know-how, and reusable non-client-specific intellectual property. Neither party may publicly publish the other party confidential material without appropriate written permission. Uploads are not used for marketing or case studies without separate written consent.
Third-party services, files, and retention
Payment, intake, scheduling, email, hosting, or approved file handling may be provided by third-party services; their terms and privacy practices apply to their systems. Acute PMC is not a document-storage or records-management service. Clients are responsible for retaining their own source materials and delivered work product. Working copies of submitted project files are retained only as needed to deliver the service and for 30 days after fulfillment or refund, then deleted from Acute-controlled working storage. You may request earlier deletion after delivery; Acute will confirm in writing. Stripe payment records are retained per Stripe and legal requirements; provider backups may persist according to provider capabilities.
Refunds and cancellations
Refunds, rescheduling, cancellations, declines, client lateness, and an Acute PMC cancellation are governed by the Refund and Cancellation Policy posted on this website. The version in effect for the applicable purchase controls unless the parties agree otherwise in writing.
Limitation and allocation of responsibility
To the extent permitted by law, services and deliverables are provided without a warranty of a particular result. Acute PMC aggregate liability arising from an engagement will not exceed fees actually paid for that engagement. Acute PMC will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, lost profits, lost revenue, or lost opportunity. The client is responsible for claims arising from material it was not authorized to provide or instructions that violate law or third-party rights. Before beginning a formal dispute, the parties will attempt good-faith informal resolution. These Terms and related disputes are governed by Idaho law, without regard to conflict-of-law rules. Nothing here limits liability that cannot lawfully be limited.
Changes
Acute PMC may update these Terms for future purchases. The version in effect when an engagement is purchased governs that engagement unless the parties agree otherwise in writing.